Cancellation & Refund Policy

Applies to orders placed in the Blendora app, operated by Falconnova. Last updated: 31 October 2026.

Cancelling an order

• You can cancel free of charge in the app (Orders › your order › Cancel) until the mill accepts it.
• Once grinding or pressing has started, the product is made specially for you and the order cannot be cancelled.
• We may cancel an order if an ingredient runs out or the address is outside our delivery area. You are then refunded in full.

Damaged, wrong or short orders

• If a pack arrives damaged, spilled, short in weight, wrong, or not fit to eat, tell us within 48 hours of delivery with a photo (in the app, by email or by phone).
• After checking, we replace the product or refund it in full.
• Because products are custom-made and perishable, we cannot accept returns for change of mind.

How refunds are paid

• Online payments: back to the original payment method (UPI, card, net banking) within 5–7 working days of approval. The time your bank takes to show it may vary.
• Cash on delivery: refunded by UPI or bank transfer to an account you give us, within 5–7 working days of approval.

Contact

Falconnova
Thane, Maharashtra 400601
Email: support@blendorafresh.com
Phone: +91 97738 08018